Refunds & Cancellations

Last updated 10 August 2026

There are two kinds of payment on Evantix and they work differently. Read the part that applies to you.

01Venue bookings and service hires

Who to ask

The venue owner or provider you paid. Their cancellation terms govern the booking, and where a venue has published one it is shown in the app before you book. Read it before paying.

What Evantix can do

• Show you both the record: dates, amounts entered, payment references, and when each step happened.
• Give you the other party's contact details.
• Notify a venue owner when you report a payment.

What Evantix cannot do

• Reverse a payment. We never held it.
• Compel a venue or provider to refund you.
• Confirm a payment arrived — only the recipient can check their own account.

Cancelling

You can cancel from My Bookings. Whether that entitles you to money back depends entirely on the venue's or provider's own terms. Cancelling in the app does not itself trigger a refund.

If a hold expires

If you did not pay, nothing is owed and nothing is refundable — the date simply becomes available again. If you paid at the moment the hold expired and the slot went to someone else, report it in the app: the venue owner is notified and can return the money directly. Again, that is between you and them.

02Featured listings and payments to Evantix

Where you pay Evantix directly — currently only to feature a listing — this section applies.

Before it goes live

Paid but not started? Contact support@evantix.in and we refund in full.

Once it is live

Featured placement is generally non-refundable once it has begun, because the service — prominence for a period — is being delivered as it runs.

Exceptions

We refund in full or in proportion if:

• the placement failed to run, or ran for less time than paid for, through a fault on our side;
• you were charged more than once for the same placement;
• we removed the listing for a reason that was not your fault.

How to request one

Email support@evantix.in with the listing name, the date of payment and the UPI reference. We aim to respond within 3 working days. Approved refunds return to the account you paid from, usually within 7 working days.

03If you are unhappy with the outcome

Write to support@evantix.in and say so plainly. We would rather hear it than not.

04Contact